By ordering custom-imprinted merchandise for one’s organization, the customer represents that all the materials which are used by the seller in the production of the items represented by Lanmarx Graphix Apparel & Promotions Co (including, but not limited to school names, crests, logos, insignias or customized designs) will not cause the violation of any law, judicial decision, rule, regulation, ordinance, franchise or similar arrangements, informal or formal, oral or written relating to trademarks, copyrights, service marks, etc.

The customer further represents that by commissioning the seller to perform labor, whether physical or intellectual, they have the full authority to purchase and to grant the rights to the seller to fabricate, manufacture, and to sell any design or product that's created.

The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, damages, losses or assessments including attorney’s fees which may be incurred by the seller which may arise as a result of the seller processing any order commissioned by the customer.

The depiction of any logo, name or design in our catalogs or website is for demonstrative purposes only and does not imply that any such designs, logos or names can be reproduced without proper authorization or permission.

The art staff is here to make the design process a fun and rewarding experience. There are no upfront charges for any design that you commission our art staff to create for you.

The creation of your design is computed into the price of your shirts and / or favors. If, however, your order is canceled or you don't respond within 2 weeks of our notification from when the artwork was e-mailed or faxed, an art charge of $50.00 will be assessed to your organization.

Please obtain the necessary approvals from your organization, faculty or school before commissioning custom artwork!

Orders are printed only after the artwork has been approved by the customer. If art approval is not given by the customer in time to meet the original delivery date, the customer will be given a new delivery date.

*Final approval of the artwork is the customer’s responsibility! Each order is printed based on the final approved version of your design. Lanmarx Graphix is not responsible for typographical errors or any other errors that are discovered after the product is printed if the errors were contained in the final approved version of the design. Please proofread your artwork carefully.

Once your apparel items or promotional item quantities have been submitted, no changes can be made to the quantity or sizing of an order. No exceptions can be made.

Please make sure that all members of your organization are aware of this policy to avoid last-minute headaches from procrastinating members!

*It's not a bad idea to order a few extra items to sell to those members who didn’t order in time, if this does not violate your organization’s ordering policies.

If, for whatever reason, an order must be canceled after quantities and sizes have been submitted, you'll be billed a restocking charge of 15% -20% of the original invoice amount on all apparel and / or promotional product orders.

Additionally, an art setup charge of $50.00 will be billed to your organization if the design has already been e-mailed or faxed for approval. Please make sure that all the necessary approvals are given by your organization before placing an order.

All orders will be shipped with a traceable carrier, primarily DHL and UPS. If you wish to retrieve the shipping information for your order, please give our office a call 2 days before it's due to arrive, and we'll provide the tracking information.

The minimum order quantity for apparel is 24 pieces except during the months of March, April, September and October. Due to the volume of orders being processed, the minimum quantity is 36 pieces. The minimum order for most non-apparel items depends on the item being ordered.

Payment arrangements must be made at the time the quantities are submitted for an order. An order will not be placed on our production schedule until payment is guaranteed.

If your organization will not issue a check until all funds are collected from individual members, it's the buyer’s responsibility to secure all funds prior to placing an order.

If your organization pays through your school’s purchasing department (i.e., a purchase order must be issued), we must be given a contact person’s name and telephone number to arrange payment before your order can be placed on our production schedule.

A personal or organizational credit card may be used to secure an order when a check will be mailed, but we'll charge the credit card if the payment is not received in a timely manner.

When pooling an order with another organization or several organizations, it's the buyer’s responsibility to facilitate payment. Please collect all monies prior to placing an order.

*If you have any questions about our payment terms, please ask us prior to placing your order. We'll be happy to assist you!

Lanmarx Graphix accepts all major credit cards, money orders, cashier’s checks, and personal or organizational checks.

One personal check can be written to pay for an entire order but please do not send multiple checks from individuals. A $35.00 fee will be assessed for any returned checks.

The prices listed for promotional products and apparel reflect a standard 7-10 business day turnaround time. If you need to receive your merchandise faster, please give us a call to check feasibility. If our production schedule permits a rush order, we'll be happy to assist you. Additional rush shipping charges may apply.

In the event that we discover a shortage or manufacturer’s defect in one or more of your items, we will replace it immediately in order to fill your order.

If we make a substitution of two or more shirt sizes or colors, the customer will be informed by telephone ahead of time.

All orders are counted 3 times by our quality control department to make sure that the sizing and count are accurate. Lanmarx Graphix Apparel & Promotions Co cannot assume responsibility for a shortage if your package is left unattended after it has been opened. Please make sure that your delivery location is secure.

In the extremely rare case that a shortage or defect still is discovered, we will refund the difference to the customer promptly. It's not possible to reprint the missing or damaged shirts once the order has been printed and shipped unless the situation meets the specifications for a reorder (see below.)

A reprint can be ordered after the original order has been shipped. The minimum quantity for a reprint is 24 pieces. Please call to get pricing info before collecting money from your members as the pricing for your reorder may be higher, if your order quantities are lower than your initial order.

Please, do not call us for orders that promote underage and / or irresponsible consumption of alcohol, the use of controlled substances or lewdness.

If our staff considers a design or phrase to be of questionable taste, we reserve the right to refuse the order.